After a month of phone tech support, a month of wireless router reconfigurations, a month in which I restored my computer to a backup from six weeks before, and a month of spotty, poor Internet service, I finally yanked my high-speed modem out of the wall last Monday and hauled it into my local Comcast office for a replacement.
And it was there, flanked by more than a dozen people with phone, television, and Internet problems similar to mine -- all watching Night at the Museum in the waiting room, like we were stranded in a bus station at the side of the information superhighway -- that I thought, "Hey, that's a pretty cable box they've got there. I wonder how I can get that for myself?"
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