Inside America's Most-Hated Bank

Bank of America's management team wants to put all of the litigation relating to the financial crisis behind it, so they can pivot toward growing the overall business for shareholders. This strategy won't be easy. The company's reputation with its customers is the lowest of any bank in America right now. Will Bank of America be able to pursue a growth strategy without alienating its customers even further? In this special report, we consider that question by taking a closer look at the company's business model and culture.