IRS Workers: Miserable and Overwhelmed

They start lining up before 7 a.m. An hour and a half later, more than 60 people are waiting to get into the Internal Revenue Service’s Taxpayer Assistance Center in Philadelphia, across the street from the Liberty Bell. Young men in parkas and Phillies caps lean sullenly against the wall. Older couples camp on the hard marble floor with their forms in their laps. Some have haunted the lobby for several days, waiting to see someone like Candace Gaddy.