To Bridge a Divide, Make Bureaucracy Great Again

Because they are so rare — and I mean unicorn rare — positive bureaucratic experiences stand out in my mind. In 2001, I went into a driver's-license office in Montgomery County, Pa., and was greeted by a middle-aged man wearing about 40 pieces of Masonic swag (I later learned he was a Catholic!) who asked me what brought me in. I said I needed to trade in a Texas driver's license for a Pennsylvania license.