Over the last week, tens (hundreds?) of thousands of Southwest Airlines customers had flights cancelled, bags lost, and family time curtailed. My friend Dan was one of them.
“I was going to fly from Dallas to San Jose to spend time with my brother and his fiancee’s family,” he told me. “After 10 hours at the airport, my dog and I left at 4 a.m., but our bags landed in California a few days later.”
Southwest is going to lose tens of millions of dollars in ticket, food, drink, and other revenue thanks to a perfect storm of bad weather, high illnesses among staff, and its outdated staff scheduling technology. NPR reports that Southwest’s oft-praised point-to-point flight strategy was also vulnerable to horrendously bad weather.
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