In a Dunkin Donuts last week, the line was long. And moving slowly.
The internal desire was to express frustration with the employees and their slow pace, but to what end? Was complaining going to make them work faster, or happier? The not unreasonable speculation is that based on their sulky, lethargic, and unresponsive ways, the employees behind the counter didn’t like their jobs. And that’s no insight.
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