Frequent Fliers Are Rethinking the Loyalty Programs
Mike Dang
The New York Times
December 2, 2024
When SuzAnn Brantner moved to Indiana from Los Angeles during the coronavirus pandemic, she had been a longtime Delta Air Lines frequent flier, achieving the highest loyalty status the airline offered: Diamond Medallion. The benefits included expedited security screenings, priority boarding and top preference for complimentary first-class upgrades.
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