In the age defined by instant communication and real-time digital experiences, a tremendous amount of information is available at our fingertips at any given moment. I can track every step of an online pizza delivery, from oven to doorstep, yet there is often no way to track the status of a regulatory request that takes months to process. Regulatory culture, particularly at the Federal Railroad Administration (FRA), remains stubbornly opaque and outdated. These procedures are frustrating and impede progress. It’s time for 21st century reforms that make the regulatory process objective, streamlined, and transparent.
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