Unless you live under a rock, you’ve probably heard of the Malala Fund. Founded shortly after teenager Malala Yousafzai was shot by the Taliban for seeking an education, it went “viral” because of Yousafzai’s story, her personality, and her genuine passion for helping young Pakistani girls receive an education.
We take it for granted that teenagers like Yousafzai can become global brands, but this is a very new phenomenon. Thomas Edison, Henry Ford, and Bill Gates are among the most world-changing and significant entrepreneurs in world history, and it took them decades to begin making their marks.
That’s because Yousafzai has the same drive, passion, and creativity that drove the giants of history…and one powerful weapon that they did not: The marketing, branding, and star power of the Internet. Her shooting would have been a local incident without it – and her courage and innovation would likely not be known outside of her native region in Pakistan.
The Internet is a powerful – but misunderstood – marketing and branding accelerator
The power of the Internet to take brands global came to mind when I profiled a number of entrepreneurs for CEO Magazine, including Malala Fund co-founder Shiza Shahid. Many of the entrepreneurs haven’t been in business long, or are themselves young, and yet their names are well-known beyond their nations and industries because of the Internet’s star power.
This power is new, which is perhaps why it is so often misunderstood. Anyone has access to the world for a small monthly bill. But this low barrier to entry also gives false hope to those who don’t understand marketing and branding. Millions of people expect to go viral by putting up a few videos, building a website, or boosting some Facebook posts – not realizing that the competition is doing the same thing, and probably doing it better.
A different problem exists for companies which have excellent digital tools – like a great website and solid social media content – but don’t have the infrastructure to turn short-term virality into long-term scaling. Lipstick can’t hide a really ugly pig, and “going viral” with bad products, services, and/or customer experiences is a great way to get famous fast and forgotten even more quickly.
The best digital branding relies on the same tried-and-true practices of the past:
· Having a product or service people want.
· Finding the people who want the product or service.
· Providing the product or service at the agreed-upon price, quality, and time.
· Developing messaging, content, and other important parts of marketing and branding based upon what your customers and prospects want to hear.
· Investing the right amount in the right strategy for the long-term.
“Impact is the combination of access and relevance,” said Mark Haas, who has helped businesses and non-profits around the world improve operations and performance. “Relevance without access is a tree falling in the forest – no one sees your value. Access without relevance gets you ignored, then blocked. The Internet alone is not enough for access – you must find the right audience and cultivate a following.”
An important distinction: the Internet’s power as infrastructure vs branding
Not all business success requires the Internet. The classic “one man and a pickup truck” business owner can rely solely on word-of-mouth referrals for everything from roofs to legal services to financial services. But the Internet is essential for any company that wants to scale, even those which don’t rely on the Internet for marketing and branding need its power for scaling.
“My business couldn’t run without the Internet” my father recently told me. He’s built a multi-million-dollar company around radio advertising, gutter cleaning, and franchising gutter cleaning. His award-winning marketing and branding program has virtually nothing to do with the Internet. But the company’s success has everything to do with it because:
· The company’s estimate process is built around Google Earth. This impressed prospects in an industry known for poor customer service, cut on-site estimates to zero, and maximized the number of gutters cleaned.
· Keeping track of franchisees’ finances and other numbers would be difficult without the cloud.
· The franchise parent company needs a quality website to build trust with its sophisticated target audience.
The Malala Fund accidentally relied on the Internet for stardom, and Dad uses it for his company’s infrastructure. But Khan Academy founder Sal Kahn uses it for both. His role as an education leader began with posting a few YouTube videos when virtually tutoring his cousin. Eighteen years later, his virtual Khan Academy has almost two billion YouTube views, serves over 137 million people in 190 countries, and is leading the conversation about how to improve education around the world.
Turning success into stardom
Shahid, Yousafzai, and Khan would probably be dynamic, successful entrepreneurs without the Internet. They possess all of the same traits as the giants of the past – discipline, courage, creativity, and passion. But without the Internet’s star power, they would probably not be seen as world-changing entrepreneurs and philanthropists because not enough people would know who they are.
“The number of world-changing entrepreneurs is staggering, and so is how quickly we get to know them,” said my friend Lee Rashkin. He was just a kid in my small town who is now a millionaire entrepreneur who uses the Internet to start businesses, observe and invest in global markets, and travel to Singapore and other centers of international commerce. “One hundred years ago, there were a few leaders of industry. Fifty years ago, that number had crept up. Today, that number is on fire – not just thanks to modern tech, which everyone has access to, but also thanks to how great entrepreneurs can use the Internet to transform success into stardom.”
